If your phone has an "X" on the little phone icon on the screen you need to log in to your phone. To do this just click the more button, then click log in. Press encoding and then the 4 key to type numbers only. Enter in your Extension as the User ID, and click the down arrow, and enter in your Pin code. Your pin code is either your extension number, or whatever you set as your voicemail pin, then click log in